On Vacation Doctor, LLC Privacy Policy

Last Updated: October 1, 2020

  1. INTRODUCTION

Thank you for using On Vacation Doctor! We value your trust and are committed to protecting your personal information.

This Privacy Policy describes how we collect, store, use, and disclose your personal information, in connection with your access to and use of the On Vacation Doctor services.

1.1 Definitions

Mentions of “On Vacation Doctor,” “we,” “us,” or “our,” refers to the On Vacation Doctor, LLC company that is responsible for your information under this Privacy Policy (“Data Controller”).

A data controller is a natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of processing of personal data.

  1. INFORMATION WE COLLECT

We collect information about you in several ways:

2.1 Information You Give Us

As part of using the On Vacation Doctor systems or services, we may ask for and collect personal information about you such as name, email address and other relevant information. This information is necessary for the adequate performance of the services.

To use specific features of the On Vacation Doctor systems, we require you to provide financial information, such as credit card information, to facilitate the processing of the payment.  We do not capture, store or maintain such information in our systems and use third-party companies for these services.

Additional information you provide to us such doctor ratings, favorites or feedback is part of the publicly available information on our web pages or application and will be visible to other users.

Any communication to our team members, including directors, employees, or contractors, via the Contact Us page, e-mail or through direct mail, or other information you choose to share with us, including responding to surveys, emails or outreach, share your travel experiences or bucket list travel destinations or other features of the On Vacation Doctor systems is maintained within our systems and used to offer, delivery and enhance our services.

2.2 Information we Collect from Your Usage of the On Vacation Doctor services

When you use On Vacation Doctor systems or applications, we collect personal information about your use.  This information is necessary for us to provide the services to you and allow us to continue to enhance the services we offer.

When you use certain features of On Vacation Doctor, we collect information about your location through data such as your IP address or mobile device’s GPS to offer you the services you have contracted with us.  On Vacation Doctor also collects this information even when you are not using the app if this connection is enabled through your settings or device permissions.  You can determine if you share your location information with us via your smart phone or device settings.

We collect information about your interactions with the On Vacation Doctor systems such as the pages or content you view, your searches for doctors or hospitals, and other actions on the On Vacation Doctor system.

We collect log data and device information when you access or use the On Vacation Doctor systems, even if you have not created an account or logged in. That information may include details about how you’ve used the On Vacation Doctor systems, IP addresses, access dates and times, hardware and software information, device information, unique identifiers, cookies, and the pages you’ve viewed or engaged with before or after using On Vacation Doctor.

We use cookies and other similar technologies when you use our system, mobile app, or engage with our online ads, emails, or surveys.  We collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. Our business partners may also use these tracking technologies on the On Vacation Doctor system or engage others to track your behavior on our behalf.

Third parties we use and engage with may use cookies, web beacons, and other technologies to collect or receive information from our websites and elsewhere on the internet and use that information to provide services to us.  Third parties may also collect or receive information from your app and other apps and use that information to provide services to us.

2.3 Information We Collect from Third Parties

On Vacation Doctor collects information, including personal information, that third parties provide to us as part of the use of our systems or apps or for marketing purposes.  We do not control, manage, maintain or respond on how third parties’ processes your personal information.  Any requests regarding the acquisition, maintenance or disclosure of your personal information should be directed to such third parties.

If you are a medical professional or medical facility and a user has provided feedback on your services or written a reference for you, it may be published on your On Vacation Doctor profile page, which is publicly available.

2.4 Children’s Data

Our websites and applications are not directed to children under the age of 18, and we do not knowingly collect any personal information directly from children under the age of 18. If you believe or are aware that we are storing or using the personal information pertaining to a child inappropriately please contact us using the information provided under the “Contact Us” section.

  1. INFORMATION USAGE

3.1 How we use the information

We use, store, update and process your personal information to deliver, enhance, and develop the On Vacation Doctor systems or services, or to personalize, deliver, measure, and improve our advertising and marketing.  We strive to continually improve our services, systems and user experience and the personal information we collect, maintain and use help us with this commitment.

We use personal information to maintain a safe online environment, including detecting and preventing fraud, abuse of the On Vacation Doctor services, security exposures, risk assessments and other harmful activities.

We use personal information to conduct checks against other sources of information, where permitted by law, such as medical board certifications or background checks, to continue to deliver the On Vacation Doctor services or to comply with our legal obligations.

  1. SHARING & DISCLOSURE

4.1 Advertising and Social Media

We share your information, including personal information, when consented by you, such as when you authorize a third party application or website to access your On Vacation Doctor account or when you participate in promotional activities conducted by On Vacation Doctor partners or third parties.

Where permissible, we use certain limited personal information, such as your email address, to share with social media platforms to generate leads or promote our products and services. These activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be if your interest.

Social media platforms or other companies with which we may share your personal information are not controlled or managed by On Vacation Doctor. Any questions regarding how your personal information is maintained or disclosed by those companies and services should be directed to such provider

You may request On Vacation Doctor to cease using your personal data for these direct marketing purposes by using the Contact Us page.

4.2 Profiles and Public Information.

The On Vacation Doctor systems allow you to make public your personal information, including your name, profile picture, city, country as well as any user submitted content such as medical professional ratings or feedback as well as any communication on our blogs, social media posts or other content that you choose to engage with that is publicly available.

Information you share publicly on the On Vacation Doctor system may be indexed or searched through third party search engines.  We do not control the practices of third party search engines, and they may use caches containing your information.

4.3 Compliance with Law, Legal Requests, and Protection of our Rights

On Vacation Doctor discloses your personal information to law enforcement, governmental agencies, regulators, taxing authorities, courts, or other third parties, if and to the extent we are required or permitted to do so by law, in regards to our legal obligations, to comply with a valid legal request or claims against On Vacation Doctor or its employees or directors, respond to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us to liability, enforce or administer our Terms and Conditions or other On vacation Doctor policies, or protect the rights and property of On vacation Doctor, its employees, directors or members.

4.4 Service Providers

On Vacation Doctor uses various third-party service providers to help us provide the services related to On Vacation Doctor, maintain the systems or data or to continue to enhance or expand our offerings. Service providers may be located inside or outside of the United States.  These providers are given, or granted, access to your personal information to perform these tasks on our behalf, and are contractually bound to protect your personal information and only use the personal information for our benefit and in accordance with our instructions.

4.5 Business Transfers.

If On Vacation Doctor undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your personal information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4.6 Aggregated Data.

We share aggregated information and other anonymized information for regulatory compliance, industry and market analysis, research, demographic profiling, marketing and advertising, and other business purposes.

  1. OTHER IMPORTANT INFORMATION

5.1 Analyzing your Communications.

We monitor, review, or analyze your use of, and communication on, the On Vacation Doctor systems for risk assessment, fraud prevention or detection, regulatory or legal compliance, investigation, research and development, data analytics, and customer support purposes.  We use automated methods or third parties or tools where reasonably possible, and we may use manual review where automated tools are not feasible.

These activities are carried out for our legitimate interest in ensuring compliance with applicable laws or regulations, compliance with our Terms and Conditions, preventing fraud, promoting safety, and delivering and improving our services.

5.2 Third Party Partners & Integrations

The On Vacation Doctor systems contains links to third party websites or services, such as publicly available information, third party integrations, relationship partners, co-branded services, or third party-branded services (“Third Parties”). On Vacation Doctor does not own or control these Third Parties or the information they hold or maintain, and these Third Parties may have their own policy about data and information management, and as such, we do not have any obligations to you regarding information or data they possess, maintain, use or disclose.

  1. YOUR RIGHTS

6.1 Your access to update

You may access and update some of your information through your account settings. You are responsible for keeping your personal information up-to-date.

If there is information that is incorrect or incomplete that you are not able to update via your account page and wish to have corrected or updated, please use the Contact Us page on our website with the information you wanted corrected or updated and with new or corrected information.  Due to security purposes, we may require additional personal information from you, such as driver’s license or other government identification, to validate the accuracy and relevance of the information.

6.2 Data Access

In certain jurisdictions you are entitled to receive copies of the personal information held by us.  To request certain copies of your personal information, please us the Contact Us page on our website. Please be advised, for security purposes, we may require further disclosure of your personal information to us, such as government issues identification to verify the requestor.

6.3 Data Retention and Erasure.

We retain your personal information for as long as is necessary for us to provide the services of On Vacation Doctor, maintain communications with you and/or to comply with our legal or regulatory obligations. In some jurisdictions, you may request to have all your personal information deleted or removed from our records entirely, however, we may retain your personal information for our legitimate business interests, such as fraud and site security, to comply with our legal and regulatory requirements and information you shared with others such as medical professional ratings or feedback which may remain publicly available.

6.4 Objection to Processing.

In some jurisdictions, applicable law may entitle you to require On Vacation Doctor to not process your personal information for certain specific purposes where such processing is based on legitimate interest. If you object to such processing On Vacation Doctor will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims.

Where your personal information is processed for direct marketing purposes, you may, at any time ask On Vacation Doctor to cease processing your data for these direct marketing purposes by using the Contact Us section of our website.

6.5 Lodging Complaints.

You have the right to lodge complaints about our data processing activities by filing a complaint with our Data Protection Officer who can be reached by the “Contact Us” page.

6.6 “Do Not Track” under the California Online Protection Act (CalOPPA)

The On Vacation Doctor systems do not respond to “Do Not Track” signals from your browser or mobile applications.

6.7 California Privacy Rights

California law permits users of On Vacation Doctor systems or services who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those third parties.  Please use the Contact Us section on our website to request such information.

Effective January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents to request that a business that collects personal information to give consumers access to the specific pieces and categories of personal information that the business has collected about the consumer, the categories of sources for that information, the business or commercial purposes for collecting the information, and the categories of third parties with which the information was shared.

California residents also have the right to submit a request for deletion of information under certain circumstances. Please use the Contact Us page for such requests.  Please note that we must verify your identity related to any request before any action is taken. As a part of this process, government identification or other personal information may be required. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification.

6.8 Your Data Protection Rights under the General Data Protection Regulation (GDPR)

Residents of the European Economic Area (EEA) have certain data protection rights.

If you want to know what personal information we hold about you and if you want it to be removed from our systems, please use the Contact Us page.

In certain circumstances, you have the following protection rights for your personal information:

The right to access, update or delete your personal information.  You may access and update some of your information through your account settings. If there is information that is incorrect or incomplete that you are not able to update via your account page and wish to have corrected or updated, please use the Contact Us.  Due to security purposes, we may require additional personal information from you, such as a government issued identification.

You have the right to object to our processing of your personal information.  If you object to such processing please use the Contact Us page to notify us of your objection. Due to security purposes, we may require additional personal information from you, such as a government issued identification.

You have the right to request that we restrict the processing of your personal information. If you wish to restrict such processing please use the Contact Us page to notify us of your restriction.  Due to security purposes, we may require additional personal information from you, such as a government issued identification.

You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.  If you wish to receive a copy of the personal information we have on your, please use the Contact Us page to notify of your request. Due to security purposes, we may require additional personal information from you, such as a government issued identification.

You also have the right to withdraw or modify your consent of how we use and maintain your data.  Please use the Contact Us page to notify of your withdrawal or modification of your consent.  Due to security purposes, we may require additional personal information from you, such as a government issued identification.

You have the right to complain to a Data Protection Authority about our use and maintenance of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

  1. SECURITY

We continually assess and update the administrative, technical, and physical security measures to help protect your personal information against unauthorized access, loss, destruction, or modification. Some of the safeguards we may use to protect your personal information are firewalls and data encryption, and information access controls and physical location security. If you know, or have reason to believe, that your On Vacation Doctor account has been compromised, lost, stolen or misappropriated, or unauthorized use of your On Vacation Doctor account, please use the Contact Us page on our website to inform us of your concerns.

  1. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time in accordance with this provision. If a revision is deemed material we will make reasonable efforts to provide at least 30 days’ notice prior to any new Privacy Policy taking effect.  What constitutes a material change will be determined at our sole discretion.  If you disagree with the revised Privacy Policy, you may cancel your account. If you do not cancel your account before the date the revised Privacy Policy becomes effective, your continued access to or use of the On Vacation Doctor systems and services will be subject to the revised Privacy Policy.

  1. CONTACT US

If you have any questions or concerns about On Vacation Doctor’s Privacy Policy or our information handling practices, please use the Contact Us section or you may email us info@onvacationdoctor.com.